Effective Date: 28th April 2019
PT.Radius Grup Indonesia collects information about you when you use our mobile applications (the “Service”). This Privacy Statement (“Statement”) applies to information collected and used by PT.Radius Grup Indonesia (hereinafter “Radius” or “we”).
This Statement applies to entrepreneurs and customers, and any other persons that use the Radius platform under license (collectively “USERS” or individually “you”). The Statement also applies to persons (e.g. customers) who use our app or Services to request for our on-demand services (“Entrepreneur”). If you interact with the Services as both an Entrepreneur and a Customer, the respective privacy statements apply to your different interactions.
We collect information you provide directly to us, such as when you create, modify, or log in to your account, request support from us, consent to a background check, submit your entrepreneur’s license, submit information about your vehicle or insurance, or otherwise communicate with us. This information may include name, email, phone number, postal address, profile picture, payment information, vehicle registration information, insurance information, entrepreneur’s license information, and other information you may choose to provide.
When you use our Services, we collect information about you in the following general categories:
Location Information : As a condition of providing Users with transportation, delivery, or other services via the Radius platform, your precise location data must be provided to Radius via the app that you use. Once the Radius app has permission to access location services through the permission system used by your mobile operating system (“platform”), we will collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
Contacts Information : If you permit the Radius app to access the address book on your device via the permission system used by your platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
Transaction Information : We collect transaction details related to the services you provide through our platform, including the type of service provided, date and time the service was provided, amount charged, distance travelled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Device Information : We may collect information about your mobile device (whether your own device or a device we provide you), including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data : Our Services facilitate communications between customers and entrepreneurs. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message.
Log Information : When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Radius app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Radius app seeks before you first use the app, and your use of the app constitutes your consent.
We may also receive information from other sources and combine that with the information we collect through our Services. For example:
If you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
If you use the Services through an account associated with a partner transportation company, we may receive information about you from that partner company.
When you provide on demand services to Users, our Users may provide us with an entrepreneur rating or similar rating of the service you provide for them.
If you also interact with our Services in another capacity, for instance to request on demand services as a User, or as a user of other apps we may provide, we may combine or associate that information with information we have collected from you in your capacity as a customers or an entrepreneur.
We may use the information we collect about you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services (and send related information), develop new features, provide customer support to Customers and entrepreneurs, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends;
Send or facilitate communications (I) between entrepreneur and a customer, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals.
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Radius and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfil any related awards;
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We may transfer the information described in this Statement, and process and store it in, the United States, Indonesia and other countries, some of which may have fewer protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
We may share your information:
With customers in connection with their request for services. For instance, we may share entrepreneur’s name, personal photos, vehicle photos, vehicle license, vehicle make and model, precise or approximate location, average rating provided by Users, and certain contact information (depending upon your location and applicable laws). After entrepreneurs have provided the requested services, we will send the customer a receipt via Radius app or other means which may include the breakdown of amounts charged, entrepreneur’s name, contact information, photo, a map of the route entrepreneur’s took, and other transaction details.
With other people, as directed by you, in connection with a particular service, offering or promotion; or with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
With your partner transportation company and any necessary third parties engaged by us or the partner company, if you use the Services through an account connected to a partner transportation company.
We may share your information:
With Radius subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf or with whom we may conduct a cooperation with;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by any applicable law, regulation, ordinance, license, operating agreement, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, or safety of Radius or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Radius will disclose to customers and entrepreneurs, any data or information sharing and its purpose to any 3rd party (excluding law enforcement and government officials which is compulsory by law). Any guarantee that the purpose of data sharing to 3rd party is in accordance with the terms of data collection purpose stated in this agreement.
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
You may correct your account information at any time by logging into your account. If you wish to cancel your account, please contact our customer service. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our terms and conditions, we may seek to resolve the issue before deleting your information.
Radius will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
We request permission for our app’s collection of precise location from your device (whether your own device or one we provide) per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, you will not be able to provide services on the Radius platform if you disable our collection of precise location data. Additionally, disabling our collection of precise location from your device will not limit our ability to derive approximate location from your IP address.
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this Statement for the latest information on our privacy practices.
If you have any questions about this Statement, please contact us at email@example.com
While Technology helps ensure the speed, dependability, and safety of our Entrepreneurs, people matter most to the Radius experience. Here is our Radius Service Provider and Consumer Standards guideline so that together we ensure a real-value experience based on respect, accountability and great service.
PROFESSIONALISM & RESPECT
Radius maintains a zero-tolerance policy regarding all forms of discrimination, harassment or abuse.
It is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. This type of behaviour can result in permanent loss of access to the Radius platform.
It is disrespectful to make derogatory remarks about a person or group. Furthermore, commenting on appearance, asking overly personal questions and making unwanted physical contact are all inappropriate. We encourage you to be mindful of other users’ privacy and personal space. Violence of any kind will not be tolerated.
Calm and clear communication is the most effective way to defuse any disagreement that may arise between you and a Radius consumer. Radius expects that all customers and service providers will treat one another with respect and courtesy.
The safety of our customers and service provides on the Radius platform is of utmost concern. In order to best protect everyone, we require the following:
Compliance with The Law
Illegal substances and – unless explicitly allowed by law – consumption of drugs, intoxicated under the influence of alcohol while providing services is not permitted. This is against the law and a serious violation of Radius policy. If a consumer believes a service provider may be under the influence of drugs or alcohol, please request that the service provider ends the service immediately and alert Radius Support at firstname.lastname@example.org.
If you are a service provider in the transportation space, it is your responsibility to transport rides safely in accordance with the rules of the road in your city. As a rider, it is your responsibility to abide by the seat belt laws in your state. However, we recommend that you always wear a seatbelt while riding in any vehicle.
Following The Rules
We require our service providers to keep documents up to date to remain Customers, likewise, must maintain active payment information.
Customers are responsible for their guests experiencing a/the service/s with them or anyone they request a service for. It is your responsibility to ensure everyone adheres to Radius’s Code of Conduct.
Violations of this Code of Conduct could result in loss of your Radius Account. Please report any violations to Radius, and we will take the necessary action.
If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify Radius. We will assist and take appropriate action as needed, including cooperating with law enforcement.