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Frequently
Asked
Question

GENERAL

It is easy to set up your account. Simply download our app and fill in your personal information and sign up for our services

To ensure the security of your account, Here’s how to log in to your account easily:

  1. Enter your phone number or e-mail that is registered.
  2. You will receive 4-digits secret password that is sent via SMS
  3. Enter 4-digits secret password in the required column and click ‘Submit’
  4. You are successfully logged in to your account

 Important! The following are things you have to do to always keep your account safe:

  1. Keep your secret password secured as it’s very important and private
  2. Do not give your secret password to others

 PT RADIUS Indonesia never asks for the 4-digits secret password. So, if anyone asks for secret password on behalf of PT RADIUS, please do not share it.

Use Radius App to order the type of service you want, when you want it.

 

A.Go to our Service Us page and choose the service you would like.

B.Once you have picked the service you like, it will lead you to “Filter Us’ page where you can view the service, price and decide which you prefer.

The app will have your location pre-set and will prompt you to confirm your location or edit your location.

  1. Once this is done, you will be led to a ‘Choose Us’ page. Here you get to choose your preferred service provider. Your chosen service provider profile will show up and you will be asked to confirm your choice.
  2. Once you press confirm, it will take you to a “Pay Us’ page which confirms your booking.

C. Once your booking is confirmed, you will be able to track your order and communicate with your service provider.

  1. You may be cancelled your booking anytime.
  2. However if the booking is already in progress, you will be charged a cancellation fee.
  3. In the event that our entrepreneur cancels the booking unexpectedly, we will reassign one of our top service providers to cater to your request.

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